For a number of years, I helped run a small satellite organization of a much larger international one. It was a place where people could gather and learn something about themselves within a nice social context. The number of people who came fluctuated, but there was a core group who came and helped support the week-to-week operations, including donating money to rent space. The group was loosely organized. We did have someone who took care of money and someone who took care of our web presence. Other tasks were more spontaneous, but it worked.
But, when I moved away the larger organization stepped in (the timing was impeccably bad) with requests for aligning to certain policies, which related to getting insurance coverage through their carrier and giving a certain amount of money to the central office every month. Well, that little policy maneuver is going to end the group. They will quietly dissolve into nothingness, leaving a number of people high and dry. And, what hurts so much is that these people could have benefited by the continued existence of this group, even if it was struggling and hobbling along. The group provided support and inspiration for the people who came. And, now, because of the inflexibility of “policy,” they will be abandoned.
I was around when this “big” organization was small and had no policies. It dealt with situations as they arose. There was a sense of personal connection with everything that was done. Now, dealing with the organization feels remote and cold. And, they talk about how to make it more personal, but they shoot themselves in the foot before they even begin.
Policy solidifies everything. The minute you start creating policy, you doom your organization to an inability to change, to an inability to be flexible or to adapt. Such solidification of the ways in which “things” function has led to the extinction of organisms. If a species doesn’t have the ability to adjust to changes in the environment, it is not going to survive over long periods of time.
Such a tendency to solidify things, such as creating policy, seems to be rooted in a fundamental fear of change. People are afraid of change and of things that are different. So, we solidify what we can. We solidify our view and opinions. We solidify who we think we are. We see this solidification in prejudices and biases of all kinds, in hate, in acts of violence and aggression, and in acts of avoidance. Policy and bigotry are parts of the same beast. “Policy” sounds official and legitimate and is easily justifiable with all kinds of seemingly rational reasons for the existence of policy, but it still arises out of a basic fear of change, uncertainty, and difference.
How many of you have had issues with businesses where their response is, “well, it is our policy….”? Such statements are an immediate attempt to shut down the conversation. Problem solved. They do not have to think about the issue at hand. It’s policy. All the while, you have been screwed. My response to that statement is that I could care less about their policy. There is an issue here that usually borders on some level of illegality that needs to be addressed whether they like it or not and whether there’s a policy or not. I also recently encountered a new twist on policy with a medical practice. I had an appointment for my son with a top specialist, but he really needed to see someone sooner. My question was, could he see someone sooner, but still keep his original appointment. The answer was, “no, he would have to only see the new person. He could never see the original specialist. It was policy.” Who benefits from that policy? Not the patient. It’s for the convenience of the medical practice, or for the egos of the practitioners. On the other hand, I went to see specialist group where I’ve seen different doctors. They tag team so that patients can get in to see someone as needed. Who benefits from the flexibility? The patients.
Policy and solidification is a way of freezing our hearts. We lose our hearts. We need more than ever before to re-connect with one another as fellow human beings. We need to try to understand one another. We need to empathize and share our humanity. Policy and other solidifications disconnect. They harden our hearts and narrow our minds.